Answers and policies, in one place.

Purchases must be completed by an adult who is authorized to use the selected payment method.

You build your cart on the ORNIX website and then continue to Square to enter shipping, billing, and payment information. Square processes the payment. ORNIX does not store complete credit- or debit-card numbers on the ORNIX website.

It confirms that ORNIX received the order. ORNIX may still cancel an affected item or order because of unavailable inventory, an obvious pricing or catalog error, suspected fraud, an undeliverable address, or a technical failure. Any amount already collected for a cancelled item will be returned to the original payment method.

Prices are in U.S. dollars. Applicable taxes and shipping charges appear during checkout. Discounts, tier pricing, bundles, promotions, and coupon codes do not combine unless the offer specifically says they do. Prices and offers may change for future purchases.

Minor layer lines, seams, support-contact marks, texture differences, and reasonable color variation are normal characteristics of additive manufacturing. They are not defects when they do not materially impair the represented function or safe use of the product. Screen settings and production batches may also make colors look somewhat different.

The customer must select the correct product, variation, size, color, and fitment. References to another company's product identify compatibility only and do not imply sponsorship, affiliation, or endorsement unless ORNIX expressly says otherwise.

You may request cancellation within 24 hours after placing the order by emailing ornixbynyxia@gmail.com. Cancellation is available only if the order has not shipped and, for customized or made-to-order items, production has not begun. Because ORNIX may process orders promptly, submitting the request within 24 hours does not guarantee cancellation.

ORNIX currently accepts and ships website orders only within the United States. International shipping is not available at this time.

The normal target for an in-stock order is processing within 1 to 3 business days after payment is confirmed. Business days do not include weekends or federal holidays. Processing time ends when the carrier accepts the shipment; carrier transit time is separate.

No. Delivery dates are estimates unless ORNIX expressly promises a guaranteed date. ORNIX will provide any legally required delay notice, cancellation opportunity, or refund if it cannot ship within the promised time.

Contact ORNIX promptly. A correction cannot be guaranteed after fulfillment or shipment begins. Additional carrier or reshipment charges caused by a customer-supplied address error may be the customer's responsibility.

ORNIX is not responsible for carrier delays outside its reasonable control, but it will provide reasonable assistance with a documented lost or damaged shipment.

Except for excluded items, request a return within 14 calendar days after delivery. Email ORNIX before sending anything back. Unauthorized returns may delay processing.

A discretionary return must be unused, uninstalled, in its original condition, and accompanied by the original packaging and proof of purchase.

The customer pays return postage for a discretionary return, such as changing their mind or selecting the wrong product. ORNIX pays return shipping when it confirms that it shipped the wrong product or when it requests a return to evaluate a potentially covered BASEFORT warranty claim.

No separate restocking fee is charged under the standard return policy. Original shipping charges are not refunded for a discretionary return unless the law requires otherwise.

Customized or personalized products, used or installed products, and products clearly marked clearance or final sale are not eligible for a discretionary return. These exclusions do not remove rights involving an incorrect item, shipping damage, a qualifying defect, or another nonwaivable legal right.

Email ornixbynyxia@gmail.com with the purchaser's name, order information, product, reason for return, and photographs when relevant. Wait for return instructions before shipping the item.

After ORNIX receives and inspects an authorized return, an approved refund is ordinarily issued to the original payment method within 5 to 10 business days. Square, the customer's bank, or another payment provider may need additional time to post the credit.

Contact ORNIX promptly and provide order information and reasonable photographs when available. If ORNIX confirms shipping damage or an incorrect item, it will provide return instructions and will not require the customer to pay return shipping.

The warranty covers new Buggy Whip QRL04 and Mega Whipz Gen 2 BASEFORT single-packs and two-packs purchased directly from ORNIX or an authorized ORNIX retailer on or after the warranty's first publication date. Coverage is for the original retail purchaser.

Coverage lasts 90 days beginning on the date of the original retail purchase.

It covers defects in materials and workmanship when the correct fitment is used, the product is properly installed, the required OEM retaining hardware is used, and the product is used according to its instructions and intended-use limits. An O-ring that was defective when supplied is also covered.

If ORNIX determines that the claim is covered, ORNIX will replace the affected BASEFORT with the same or a substantially equivalent BASEFORT product. There is no charge for an approved replacement. The voluntary warranty does not provide a cash refund or repair service, although rights and remedies that cannot lawfully be excluded still apply.

The warranty does not cover normal or cosmetic wear; routine O-ring deterioration after delivery; later O-ring loss, damage, or incorrect installation; wrong fitment; incomplete seating; improper installation; missing OEM retention hardware; modification; misuse; abuse; collision or impact; racing or competition damage; unapproved pressure washing or submersion; incompatible chemicals; excessive heat; third-party equipment; or use contrary to instructions. It covers only the BASEFORT product, not a vehicle, whip, socket, lighting system, OEM hardware, labor, or other third-party property.

Email ornixbynyxia@gmail.com before returning the product. Include your name and contact information, proof and date of purchase, product fitment or SKU if known, a description of the issue, and reasonable photographs. ORNIX may request additional information or the product itself. If ORNIX requires a return for evaluation, it will provide a prepaid label.

The service target is to acknowledge the initial claim within three business days. Once ORNIX has the information and any requested returned product needed to decide the claim, the target is to complete an approved replacement within ten business days. These are targets, not unconditional guarantees; timing may be affected by incomplete information, shipping, availability, or circumstances outside ORNIX's reasonable control.

No. A retailer may have its own return, exchange, payment, or shipping policy. Those policies are separate from the ORNIX manufacturer warranty, and a retailer cannot change ORNIX's warranty unless ORNIX authorizes the change in writing.

Follow the product's fitment information, instructions, warnings, age guidance, care directions, and intended-use limits. Do not use a product that is damaged, incorrectly fitted, materially altered, or missing required retention or safety components.

Provide the supervision stated in the product guidance. Keep products carrying a small-parts warning away from children below the stated age. An adult must complete purchases, and warnings should be reviewed before the product is given to a child.

ORNIX may receive contact and shipping information, products ordered, order history and transaction status, customer-service communications, and photographs or videos voluntarily submitted for support. The website may also process limited technical information such as IP address, browser or device details, referring pages, requested pages, and security or error logs.

No. ORNIX does not sell customers' personal information and does not currently use personal information for third-party targeted advertising.

It may use cookies, browser storage, and similar technologies for the shopping cart, basic site functions, security, performance, and basic measurement. Cart contents may be stored temporarily in the customer's browser. Clearing or disabling necessary storage may affect website functions.

ORNIX may provide information as reasonably necessary to Square, Cloudflare, shipping and delivery providers, email or support providers, and accounting, tax, legal, fraud-prevention, or technical providers. Those providers operate under their own terms and privacy responsibilities.

ORNIX keeps information only as reasonably necessary to fulfill orders, provide support, administer returns or warranties, maintain required business and tax records, resolve disputes, prevent fraud, and comply with legal obligations. Square controls information it retains directly.

A customer may contact ORNIX to ask what personal information ORNIX maintains, request correction, request deletion subject to legal and recordkeeping needs, or ask privacy questions. ORNIX may verify the requester's identity.

ORNIX does not knowingly request or collect personal information directly from children under 13. A child under 13 should not submit a name, address, email, photograph, video, or other personal information. A parent or guardian may provide information needed for an order or support request.

No permission is granted merely by visiting the website. ORNIX and BALAMOR names, BASEFORT branding, product designs, photographs, illustrations, graphics, and original text may be protected by intellectual-property law. Third-party trademarks remain the property of their owners.

ORNIX may use material submitted with a support, fitment, return, safety, or warranty request to administer that request. ORNIX will obtain separate permission before using it in public advertising unless the submission feature clearly disclosed public use.

Do not use the website for fraud, false information, malicious code, impersonation, interference with the website or checkout, intellectual-property infringement, or unlawful activity.

Utah law governs the Terms and Conditions of Sale, except where another jurisdiction's mandatory consumer law applies. Nothing prevents a customer from using a court or remedy available under applicable law.

Yes. ORNIX may update policies prospectively as products, services, providers, or legal requirements change. Updated documents will carry a revised effective date. Generally, the terms presented with a completed purchase continue to govern that purchase unless the law requires a change or the later change is more favorable to the customer.